Information we receive
When you contact us or request a reservation, we receive your name, email address, travel date, group size and message. Reservation requests also include your selected experience and, if you provide it, a phone or WhatsApp number. We keep the request, its handling status and timestamps in our website database.
Please provide only information needed for your request. Do not send payment card details, passport copies or unnecessary sensitive information through our forms or chatbot. If you need to discuss allergies or accessibility requirements, contact us directly so we can agree on the details needed to assist you.
How we use information
We use enquiry and reservation details to answer questions, check availability, arrange and provide the requested experience, communicate changes and handle related support. We also use limited website information to understand how the site is used and maintain its security. Reservation form details are not used for marketing.
Service providers and sharing
The website uses OpenAI Sites and Cloudflare infrastructure, including database and file storage. Form notifications are sent through Resend to the operator at fukuoka.firestarterz@gmail.com and are handled through the operator’s email service. Authorised website support personnel may access information when needed for support and maintenance.
We use service providers to support these activities. We do not sell enquiry or reservation details. Other disclosures may occur with your permission or where required or otherwise permitted by applicable law. Providers may process information outside Japan; the countries and protections depend on the service and its arrangements.
Calendars, maps and chat
Our booking page embeds Google Calendar and our home page embeds Google Maps. Loading these services connects your browser to Google, which may receive your IP address, browser information and cookies. Booking details entered into Google Calendar are handled through Google’s service as well as by the tour operator.
Public pages load the Store AI chatbot from chatbot.store-ai.jp, operated by GMJ. Loading it connects your browser to that provider. Its privacy policy describes the handling of chat messages and responses, IP addresses, browser and device information, access times and cookie information. Please use email for private booking details.
GMJ states that information processed so that individuals cannot be identified may be used to improve its service and AI accuracy. Its service may use overseas cloud providers, including providers in the United States. Chat information is handled under GMJ’s policy; our annual review of reservation records is not a promise about the chatbot provider’s retention period. Contact us or the provider about access or deletion requests.
If you choose to contact us through WhatsApp, LINE, KakaoTalk or Instagram, or use Airbnb or Tripadvisor, the relevant service also handles information under its own terms and privacy policy.
Website statistics and cookies
Our own statistics record daily page-view and link-click counts, page paths and action labels or destination categories. This statistics feature does not use cookies or browser storage to identify visitors and does not save your name, email address or IP address in its statistics table. This does not mean that hosting providers or embedded services collect no technical information.
Google and the chatbot may use cookies or similar technologies independently. Cookies are also used for authorised staff sign-in. You can manage cookies in your browser settings; blocking them may affect embedded services or sign-in.
Guest photos, reviews and AI-assisted stories
Our website and Google Business Profile may feature guest stories, photographs and review information. Our publishing workflow includes permission checks and uses OpenAI to help prepare multilingual stories from staff-submitted material. Approved content may be published on the website and Google Business Profile, where it is publicly accessible.
The enquiry and reservation form handlers do not automatically send their submissions to this story-generation workflow. Permission to feature an identifiable guest or photograph is separate from making a reservation. Contact us if you have a concern about content featuring you.
Retention and security
We review enquiry and reservation records annually with our website maintenance provider. At each review, we delete or remove identifying details from records where both the tour and the last related communication ended more than one year earlier, unless continued retention is needed to meet legal obligations or handle an ongoing dispute. Because reviews take place once a year, eligible records may remain until the next annual review. Records required by law are retained for the applicable period.
This period applies to our active enquiry and reservation records and notification emails. Copies in recovery backups may remain longer because of retention locks and backup rotation. Our documented backup policy includes a 400-day retention lock, during which a locked copy cannot be deleted. Backup copies are handled separately from active records. Provider-held records are subject to the relevant provider’s retention arrangements.
Guest stories and photographs are managed separately from reservation records; contact us about content featuring you. We will assess removal requests and coordinate with relevant providers where needed.
The website uses encrypted HTTPS connections and access controls for management functions. Access to personal information is restricted to authorised personnel for their work. No internet service can guarantee absolute security.
Your requests and contact
To ask about our handling of personal information, request access or correction, or ask for deletion or restriction of use where applicable, email fukuoka.firestarterz@gmail.com. We may need to verify your identity using information proportionate to your request. We will explain any legal reason that prevents us from fulfilling a request.
Operator: firestarterz, a general incorporated association in Japan. Representative: Hiroshi Nagasawa. Address: 647-2 Tomari, Itoshima-shi, Fukuoka 819-1111, Japan.
Changes to this policy
We will update this page when our information-handling practices change and show the date of the latest revision. Last updated: 21 October 2026.